Terms of Service

1. Agreement to Terms

By accessing or using ProMark's website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

ProMark provides:

• Search Engine Optimization (SEO) consulting and implementation
• Website audits and technical SEO services
• Content optimization and strategy
• Link building and digital PR
• Analytics setup and reporting
• Related digital marketing services

3. Account Registration

To use certain services, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of unauthorized access

4. Payment Terms

Pricing

All prices are in USD. One-time services are due upon project initiation. Monthly services are billed in advance on the 1st of each month.

Refunds

One-time projects are non-refundable once work has begun. Monthly services can be cancelled with 30 days notice; no refunds for partial months. Dissatisfaction with results does not qualify for refunds.

5. Service Expectations

No Guarantees

SEO results vary based on many factors. We cannot guarantee specific rankings, traffic numbers, or business outcomes. We promise best-effort services using industry best practices.

Timeline

Turnaround times are estimates. Delays may occur due to factors beyond our control (third-party platforms, client feedback cycles, technical issues).

6. Client Responsibilities

Clients must:

• Provide timely access to websites, analytics, and necessary accounts
• Respond to requests for information within reasonable timeframes
• Review and approve deliverables promptly
• Maintain website functionality and hosting
• Not interfere with our SEO work without consultation

7. Intellectual Property

Upon full payment, clients own deliverables created specifically for them (content, reports, etc.). We retain ownership of our methodologies, tools, templates, and general knowledge.

Clients grant us permission to use their website as a case study (with prior approval) and display their logo in our portfolio.

8. Confidentiality

Both parties agree to keep confidential information private. This includes business data, strategies, analytics, and proprietary information shared during our engagement.

9. Termination

By Client

Monthly services can be cancelled with 30 days written notice. One-time projects cannot be cancelled once work has begun.

By ProMark

We reserve the right to terminate services for: non-payment, violation of terms, abusive behavior, or if we determine the engagement is not a good fit.

10. Limitation of Liability

ProMark is not liable for indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount paid by the client in the 3 months preceding the claim.

11. Indemnification

Clients agree to indemnify ProMark against claims arising from: client's use of our services, violation of these terms, or infringement of third-party rights.

12. Dispute Resolution

Any disputes will first be resolved through good-faith negotiation. If unresolved, disputes will be settled through binding arbitration in San Francisco, CA, under American Arbitration Association rules.

13. Changes to Terms

We may modify these terms at any time. Changes will be posted with an updated date. Continued use of services after changes constitutes acceptance of new terms.

14. Governing Law

These terms are governed by California law, without regard to conflict of law provisions. Exclusive jurisdiction is in San Francisco County, California.

15. Contact Information

Questions about these terms?

• Email: legal@promark.com
• Phone: (555) 123-4567
• Mail: ProMark, 123 SEO Street, Suite 100, San Francisco, CA 94105